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Terms and Conditions

ON SITE TRAINING



Accessible and appropriate parking at the venue will be required for the instructor as we will be dependent on equipment needed. Confirmation of access will be necessary at the time of booking.

The instructor will provide all training equipment they need to teach the programme, unless otherwise agreed.
The learning/training/assessment venue must be fit for the purpose (i.e. - no interruptions, appropriate environment, sufficient space, appropriate training equipment including flipchart and paper, power point, screen, TV and DVD etc.).

First Aid at Work / (Refresher) courses has specific requirements of the course venue as enforced by The Health & Safety Executive.

Instructors will terminate training where they believe their personal safety or health & safety may be at risk.

We always prosecute persons who threaten or assault our staff.

 

WE ACCEPT THE FOLLOWING PAYMENT METHODS

 

By Post
Make your cheque payable to Ms C Pither. Post payment to: Accounts, Creative CPD, 7 Hawthorn Gardens , Weston-Super-Mare, North Somerset, BS22 9ED.

By BACS
Please ask for details on booking course.

PAYMENT TERMS


Full payment is required in advance and prior to course commencement.

In the event of student no show/attendance, the client will still be charged for the group originally booked (unless previously agreed in writing).

An invoice will be raised and issued once confirmation of your booking has been received and agreed. Full payment will be required in advance and within 28 days of invoice date and at least two weeks before course commencement, whichever is soonest.

We reserve the right (under Late Payment of Commercial Debts (Interest) Act, 1988) to charge the customer on any overdue amount at the rate of 8% per month, compounding monthly.

CERTIFICATES WILL NOT BE ISSUED UNTIL PAYMENT IN FULL IS RECEIVED.

 

CANCELLATION POLICY

All cancellations must be in writing.
In the event of a client cancelling their booking on a course or a place on an open programme, the client remains liable to a cancellations fee. The following sliding scale will be applied;
100% of invoice total if cancelled within one week of start date (14 days), including Weekends.
50% of invoice total if cancelled within two weeks of start date (14 days), including Weekends.
25% of invoice total if cancelled within four weeks of start date (28 days), including Weekends.
In the event of Creative CPD cancelling a course due to unavoidable circumstances clients will be offered an alternative date for training. Under certain circumstances where no agreement can be made, Creative CPD will refund the cost of the course.

Creative CPD retain the right to alter, amend, change or adjust any course profile as appropriate without notice.

 

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creativecpd1@aol.com - Telephone: 07859826211

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Terms & Conditions

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